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Investment in technology enhancing resident experience


Harden Grange is one of the first aged care communities in south-west New South Wales to introduce CareKeeper, a cutting-edge mobile technology that enhances the delivery of care to residents.

The community is part of the Apollo Care Alliance, a progressive national provider that uses innovation to make aged care better for residents and staff.

CareKeeper, developed by Telstra Health, allows every Nurse, Carer and Lifestyle Team Member to access important information about each resident’s care needs, including clinical information and lifestyle choices and preferences, on a handheld mobile device in real time.

All staff are able to quickly view, action and record care information or tasks while being at the resident’s side.

Each resident’s individual preferences, such as choice of daily routine or favourite activities, are also accessible giving staff more opportunities to engage meaningfully with residents to provide a truly holistic care experience.

Staff are excited about the rollout of the technology saying it reduces paperwork and time spent at nurse’s stations.

“I love this technology! It gives our team all the up-to-date information we need at our fingertips. It’s far more efficient than paper charts because we only need to input information once, and there’s less risk of error. This increased efficiency allows us to spend more quality time with each resident,” said Registered Nurse, Kylie Hayter.

The Lifestyle Team agrees.

“I can look at CareKeeper and instantly see what kind of activities or hobbies a resident enjoys, or I can access notes that can spark lovely conversations. This makes for a more positive and personal way to engage with residents,” Debbie Tonkin commented.

CareKeeper is part of Apollo Care’s overall strategy to ensure every care worker is equipped with a mobile device that delivers wider benefits including enhanced team collaboration.

To find out more about our welcoming country-style community, please contact our friendly team by calling (02) 5330 8000 or emailing